Returns Policy

Returns

In order to be eligible for a return or refund, you must notify us within 48 hours of receiving the items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Singles and Second-Hand Collectibles

Due to the volitile nature of the secondary market for singles, we do not offer returns or refunds on these items.

If you have received items that you did not order, contact us within 48 hours of receiving your items to request a return. Once you are given approval for the return, please return the merchandise in the same condition that we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue a full refund for the purchase price of that item(s) which will be made available as a store credit. In these cases, we will also refund all reasonable shipping charges associated with the return.

Other items

If you would like to return any factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, simply return the merchandise in the same condition it was sent in, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction.

If a factory-sealed item was sent to you (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

"Change of Mind" Refunds

We do not offer refunds or returns if you change your mind about a purchase.

If your order has not yet been shipped, we're happy to apply the full amount of the purchase to your account as a store credit which can be used for any future purchase. A refund of the purchase amount may be offered, but will be subject to a processing fee to cover the costs of transaction fees and overheads involved in processing the refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@untappedrealms.com

Sale items (if applicable)

Sale items are not eligible for returns or refunds.

Exchanges (if applicable)

We can only replace items if they are defective or damaged. If you need to exchange an item, send us an email at sales@untappedrealms.com and we will contact you with further information on how to return the item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless an item was shipped in error by us. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.